Thank you for shopping with Soup Culture. We want to ensure your satisfaction with our products. Please read our Refund Policy carefully to understand our guidelines for refunds and returns.
1. Refund Eligibility:
We offer refunds for items that are damaged, defective, or if you received the wrong product. To be eligible for a refund, you must contact us within 7 days of receiving your order.
2. Return Process:
If you believe you are eligible for a refund, please follow these steps:
3. Return Criteria:
4. Inspection and Approval:
Once we receive your returned item, our team will inspect it for eligibility. We will notify you via Whatsapp about the approval or rejection of your refund request.
5. Refund Process:
6. Late or Missing Refunds:
If you haven't received your refund after the stated period, please:
7. Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
8. Contact Us:
If you have any questions or concerns regarding our Refund Policy, please don't hesitate to contact our Customer Support at +60128011008 (Whatsapp).
9. Ownership Information:
Soup-Culture.com (Soup Culture) is owned and operated by Seed Joy Sdn. Bhd. Throughout this Refund Policy, the terms "we," "us," and "our" refer to Seed Joy Sdn. Bhd. Your use of this website and the services provided indicates your agreement to adhere to the terms outlined herein.
At Soup Culture, we value your satisfaction and strive to provide you with the best shopping experience. Your understanding of our Refund Policy is greatly appreciated.
Effective Date: 2023 Aug 21
By shopping with us, you agree to adhere to the terms outlined in this Refund Policy.